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Frequently asked questions

Still have questions? Send us a message at support@findthatemail.io or use chat.

How to find email addresses?

You can find emails of professionals by their name and the domain used by the company/organisation or website. Like in the example below:


How do I search in bulk / list of emails at the same time?

Simply create a list of items (on each new line) like:


How do I sign in?

We simply use your email inside the Chrome browser for verification purposes which you can see at chrome://settings/profile (also make sure SYNC is enabled). If you made a mistake with the email during checkout or need to transfer it, contact us so we can change it for you.

How does the trial version work?

We offer a trial with the limit of 10 monthly emails OR find the name associated with the given email. You can always purchase the unlimited access plan for a small fee, which also has a 30 days of money back guarentee on your first purchase!

Can I reactivate/pause my subscription, or cancel whenever I want?

Yes you can whenever you want. Simply reach out to support and we will help you. If you decide to cancel, you will still have access till the end of the billing cycle.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your first purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

Still have questions? Send us a message at support@findthatemail.io or chat.

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